Find quick answers about Camel Carpets products, materials, sizing, delivery, returns and customer support.
What types of rugs does Camel Carpets offer?
Camel Carpets offers selected handwoven wool and silk rugs, modern and vintage designs, Hereke interpretations, runner rugs and patterns influenced by Uşak traditions. Availability varies by collection and current stock.
Are Camel Carpets rugs handwoven?
Many Camel Carpets collections include handwoven rugs. Because construction can vary by product, check the individual product page for the material and production details of the exact rug you are considering.
What materials are available?
Our collections include wool and silk rugs, with material details listed on the relevant product pages. Always review the individual product specifications before ordering.
How are rug dimensions and production details verified?
Materials, dimensions and production details shown for our rugs are checked before dispatch where confirmation is required. For handmade rugs, slight natural variations can occur, so the physical measurement can be confirmed before dispatch when necessary.
How do I choose the right rug size?
Measure the room and the furniture arrangement before ordering. In living rooms, the rug should visually connect the main seating area. If you need help, contact us with your room dimensions, preferred collection and intended placement.
Do you ship internationally?
Eligible countries and available delivery options are shown during checkout based on the delivery address. Customs duties, import taxes or country-specific charges may apply depending on the destination and can be payable by the customer.
When will I see the shipping cost?
Available shipping options and the applicable charge are shown according to the delivery address. Please review the final shipping information before completing payment.
How long does delivery take?
Delivery time depends on the destination, product availability and shipping method. The applicable delivery information is presented during the ordering process. Contact us before ordering if you need a rug by a specific date.
What is the return policy?
For eligible standard products, you may submit a return request within 14 days of delivery in accordance with our published return policy. Products should meet the stated return conditions. The right of withdrawal may not apply to made-to-measure, customised or personalised products.
Do you accept exchanges?
Exchange requests are handled according to product condition, eligibility and stock availability. Contact us with your order number and the product details so our team can review the available options.
Is payment secure?
Payments on Camel Carpets are securely processed through iyzico. The store also uses SSL protection, and supported checkout security features are displayed during payment.
Can I ask about stock or a specific rug before ordering?
Yes. Send us the product name, size or collection you are interested in. We can assist with product details, dimensions, stock availability, delivery options and after-sales support.
How can I contact Camel Carpets?
Email: info@camelcarpets.com
Phone & WhatsApp: +90 546 960 47 45
Web: www.camelcarpets.com
Camel Carpets is an Istanbul-based ecommerce rug brand. For order-related support, please include your order number, full name and a clear description of your request.